Thank you for shopping with Bloom & Co. Interiors.
We want you to love every item you purchase from us.
If something isn’t quite right, we’re here to help.
This policy explains how returns, exchanges and refunds work for purchases made through https://bloom-co-interiors.co.za.
1. Eligibility for Returns
We accept returns if:
The item arrived damaged or defective
The incorrect item was delivered
The product differs from what was advertised
You changed your mind within 7 days (only unused, unopened items – see Section 2)
To be eligible for a return:
The item must be unused, in its original packaging, and in resellable condition
You must notify us within 7 days of receiving your order
Proof of purchase is required
Custom orders or made-to-order items cannot be returned unless defective.
2. Change of Mind Returns
If you simply change your mind:
You may return the item within 7 days of delivery
The item must be unused, undamaged, and in original packaging
Please note:
Return shipping costs are the customer’s responsibility
A refund will be processed once the item has been inspected and approved
3. Damaged or Defective Items
If your item arrives damaged or faulty:
Email us within 48 hours at info@bloom-co-interiors.co.za
Include:
Your order number
A description of the issue
Clear photos or videos of the damage
We will arrange:
A replacement, OR
A repair (where applicable), OR
A full refund
Bloom & Co. Interiors covers all shipping costs in cases of defects or incorrect items.
4. Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned unless defective:
Diffusers, fragrances, reeds or scented home products that have been opened
Items showing signs of use or damage
Clearance or final-sale items
Gifts cards or vouchers
5. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
Refunds are issued via the original payment method
Refund processing may take 3–7 business days depending on your bank
Shipping fees are non-refundable (unless the item was defective or incorrect)
If an item is returned in a non-resellable condition, we may decline the refund.
6. Exchanges
We can exchange an item for:
A different colour
A different size
A replacement of the same item
Exchanges are subject to stock availability.
Return shipping for exchanges (not due to defect) is at the customer’s cost.
7. Return Process (Step-by-Step)
Email us at info@bloom-co-interiors.co.za
Include your:
Full name
Order number
Reason for return
Photos (if applicable)
Wait for approval and return instructions
Ship your item to the address provided
Once received, your refund/exchange will be processed
8. Late or Missing Refunds
If you haven’t received your refund yet:
First check your bank account again
Contact your bank — processing times may vary
If you’ve done this and still haven’t received your refund, email us at info@bloom-co-interiors.co.za
9. Contact Us
For any questions about returns or refunds, please reach out to:
Bloom & Co. Interiors
Email: info@bloom-co-interiors.co.za
Website: https://bloom-co-interiors.co.za
